Shipping & Return

Shipping Information

  • We have warehouse around the world, so you can get you doll as fast as you can. For the in-stock dolls, she will arrive within 3-7 working days; For the dolls from the China warehouse, it may take 10-15 working days. During the pandemic, it may take longer.
  • We work with UPS/FedEx/DHL/GLS, and we offer free shipping worldwide.
  • When the doll is shipped, we will provide the tracking code in the next 1-3 days. Keep an eye on your package’s tracking number. You can track it on the shipping carrier website or on our website.
  • All packaging is discreet, there are no labels, markings, or logos, no one will know what you purchased.
  • You will receive the order confirmation before we are shipping, if you need any modifications, please reply to this email.

Custom Fees: 

  • We will handle all the import duties and taxes for the customer. The price is final – there will be no additional fees or taxes.
  • For countries that charge Import fees, are the buyer’s responsibility.
  • If the doll you ordered is shipped from China warehouse, sometimes you will be charged tax, it depends on your country’s custom policy. Mostly, you won’t be charged as from our previous experience.

Returns & Refund Policy:

Damaged Product:

We work so hard to provide you with the best quality sex doll. We inspect every detail of the sex doll from head to toe to make sure you will receive the perfect love doll. The first quality inspection by our QC group is when the doll is finished production. And the second quality inspection happens before the doll goes to pack in the carton box. So you will rarely receive a doll with defects. If you notice defect or damage to your order:

  1. Please do not use a doll. We cannot process if the doll is used. 
  2. Report the problem with photos or videos to our support after the order received([email protected])
  3. We will investigate the issue and get back to you ASAP.

Returns & Refunds

Since our sex dolls are customized products, unfortunately, we cannot offer returns in any reason. 

Order Cancellations:

The doll may be ready for shipment after you placed the order, and you cannot cancel the order afterward. But you can ask for a refund within 24 hours if the doll didn’t ship out.

  • Within 4 hours Full Refund
  • Within 24 hours 80% Refund
  • Within 48 hours 60% Refund

Shipping Time

US & Canada3-7 working days
Europe 3-8 working days
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